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Returns and Refund Policy - 4.0 out of 5 based on 1 vote
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Returns and Refunds Policy

If you are not satisfied with your purchase, in addition to your rights as a consumer under the Australian Trade Practices Act 1974 and other applicable Australian consumer protection laws and regulations, you may also be eligible to return the item for a refund under Natures Energies Sale and Refund Policy (as described below).

Returns Policy

  1. Natures Energies will only accept returned items if they are unopened, undamaged, and if they have not been visibly handled or used in any way. After inspecting returned items, if it should be deemed that they do not fit this criteria, you will be responsible for providing postage and packaging costs to have the items returned to your delivery address. If the costs are not provided by yourself within 14 days, the items will be disposed of.
  2. All items are to be returned at your expense.
  3. A restocking fee of $US7.00 for each item being returned or 20% of the sale price (whichever is the higher amount) will be deducted from the money refunded for returned items.
  4. Items must be returned within 28 days of the sale date.
  5. Postage and handling costs are not refundable. Where free postage and handling has been provided, the actual postage costs and $US3.00 to cover packaging materials will be deducted from the money refunded, in addition to the restocking charges described in point 2. above.

Refund Method

  1. Your refund will be issued after we receive your item(s). The way your refund is processed depends on your original payment method.
  2. Credit card refunds will be sent to the card-issuing bank within five (5) business days of receipt of the returned package. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
  3. For cheque/money order/ direct deposit payments, you will need to provide us with your bank details, please allow up to 10 days to post the refund to your account.

Send items to ....

Should you agree to all of the above terms and conditions, items being returned should be sent to the following address with sufficient protective packaging to prevent the item(s) becoming damaged;

Natures Energies Health Products
3 Wagtail Court,
Narre Warren, VIC 3805
Australia